Frequently asked questions

Yes. A valid driver's licence from your country plus passport or ID. Send us the photos before delivery and we review them.

Yes. Every vehicle comes insured. Before you confirm you see what is covered, the deductible and what the security deposit is for.

By card (Visa, Mastercard, Amex) through Tilopay, a Costa Rican payment gateway. If you would rather pay another way, message us before booking.

Each service has its own free-cancellation window, usually 24 hours before. You see it before confirming.

Yes. Delivery is free in Guiones, Pelada and Nosara town. For Sámara, Ostional or other areas, ask us.

Message us. We reschedule at no cost when the weather does not allow the service.